Returns & Exchange Policy
At **Sportsium**, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product that you wish to exchange, please follow the policy below.
Return & Exchange Request Period
Customers must contact us within **7 days of receiving the order** to request a return or exchange.
Requests submitted after 7 days may not be accepted.
Eligible Returns & Exchanges
A return or exchange may be accepted if:
- You received the wrong product
- The product arrived damaged
- The product has a manufacturing defect
- The size or variant received is different from what was ordered
- The product is unused and eligible for exchange
All requests are subject to verification by our support team.
Product Condition
To qualify for a return or exchange, the product must:
- Be unused and in original condition
- Include original packaging
- Include all accessories, tags, manuals, and components
- Not show signs of misuse, damage, alteration, or excessive handling
Sportsium may refuse a return or exchange if the product does not meet these conditions.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
Please provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A short video where necessary
- A description of the issue
We recommend recording an **unboxing video** when opening your parcel, especially for fragile, electronic, remote-control, or high-value products.
This helps us verify claims more quickly.
Change of Mind
Returns due to change of mind may not be accepted unless specifically approved by Sportsium.
Where an exchange is approved for reasons unrelated to a product defect or incorrect delivery, the customer may be responsible for return and re-delivery shipping charges.
Non-Returnable Products
Returns or exchanges may not be available for:
- Products damaged due to misuse
- Used products
- Products with missing packaging or accessories
- Items damaged after delivery
- Products modified or altered by the customer
- Clearance or final-sale items, where clearly stated
- Products for which return restrictions are mentioned on the product page
Exchange Process
Once your request is approved, our support team will provide instructions for returning the product.
After we receive and inspect the returned item, we will process the approved exchange.
Exchange availability depends on current stock.
If the same product is unavailable, another suitable option may be offered.
Return Shipping Charges
If the product is returned because of:
**Wrong item, manufacturing defect, or damage caused before delivery:**
Sportsium may cover the applicable return or replacement shipping charges after verification.
**Change of mind, size preference, or customer-requested exchange:**
The customer may be responsible for return and re-delivery charges.
Refunds
Where a refund is approved, it will be processed after the returned product has been received and inspected.
Refund processing time may vary depending on the payment method.
Cash on Delivery orders may be refunded through a mutually agreed payment method such as bank transfer or another available payment channel.
Original delivery charges may be non-refundable unless the return is due to an error by Sportsium.
Order Refusal
Customers are requested not to refuse confirmed orders without a valid reason.
Repeated refusal of Cash on Delivery orders may result in restrictions on future COD orders.
Courier Damage
If the outer parcel appears visibly damaged, opened, or tampered with at the time of delivery, contact us as soon as possible.
Do not discard the original packaging until your issue has been resolved.
How to Request a Return or Exchange
Contact our support team with your order details:
**Phone & WhatsApp:**
+92 330 8750976
Email:
sportsiumsports@gmail.com
Chat Support:
Available 24 hours
Please include your **order number, issue details, and supporting photos or videos**.
Important Note
All returns and exchanges are subject to inspection and approval.
Sportsium reserves the right to reject claims involving misuse, incomplete products, missing packaging, physical damage caused after delivery, or claims that do not meet the conditions of this policy.
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