FAQs
Find answers to common questions about ordering, delivery, payments, returns, exchanges, and customer support at **Sportsium**.
1. What products do you sell?
Sportsium offers a growing range of products including:
- Cricket equipment and accessories
- Badminton rackets and accessories
- Padel rackets and accessories
- Footballs and related accessories
- Basketballs and related products
- Fitness and exercise accessories
- Indoor games
- Sports and gym bottles
- Toys and games
- Kids' activity and recreational products
- And much more
We offer both imported and Pakistan-made products.
2. Do you deliver all over Pakistan?
Yes. We deliver across Pakistan wherever courier service is available.
Delivery times may vary depending on your city, area, and courier service.
3. How long does delivery take?
Estimated delivery time is usually:
- Major cities: 2–4 working days
- Other cities and towns: 3–7 working days
- Remote areas: Delivery may take longer
Delivery times are estimates and may vary due to courier delays, holidays, weather, or other circumstances.
4. Do you offer Cash on Delivery?
Yes, Cash on Delivery may be available for eligible orders and locations.
Our team may contact you by phone or WhatsApp to confirm your order before dispatch.
5. How can I place an order?
You can place an order directly through our website by:
1. Selecting your product
2. Adding it to your cart
3. Proceeding to checkout
4. Entering your contact and delivery information
5. Selecting an available payment method
6. Confirming your order
6. How do I know my order has been confirmed?
After placing your order, you may receive confirmation through email, SMS, phone call, or WhatsApp.
For some Cash on Delivery orders, our team may contact you before dispatch.
7. Can I track my order?
Yes. Where tracking is available, tracking information may be shared through SMS, WhatsApp, email, or the courier service.
You can also contact our customer support team with your order number for an update.
8. Can I change my delivery address after placing an order?
Contact us as soon as possible if you need to change your delivery address.
If the order has not yet been dispatched, we may be able to update the address.
Once an order has been handed over to the courier, address changes may not always be possible.
9. Can I cancel my order?
You can request cancellation before your order is dispatched.
Once the parcel has been dispatched, cancellation may not be possible.
Please contact our support team as soon as possible if you wish to cancel an order.
10. What should I do if I receive the wrong product?
Contact us within **7 days of receiving your order**.
Please provide:
- Order number
- Photos of the product
- Photos of the packaging
- Details of the issue
After verification, our team will guide you through the return or exchange process.
11. What if my product arrives damaged or defective?
Please contact us as soon as possible and within the applicable return period.
We may ask you to provide photos or a short video showing the issue.
For fragile, electronic, remote-control, or higher-value products, we recommend making an unboxing video when opening the parcel.
12. Do you offer returns or exchanges?
Yes, eligible products may be returned or exchanged within **7 days of delivery**, subject to our Returns & Exchange Policy.
The product should generally be unused, in its original condition, and include its original packaging and accessories.
13. Can I return a product if I change my mind?
Change-of-mind returns may not always be accepted.
If an exchange is approved for personal preference, size, or another non-defect reason, return and re-delivery charges may be payable by the customer.
4. Who pays the return shipping charges?
If the product is wrong, damaged, or defective due to an issue before delivery, Sportsium may cover the applicable return or replacement shipping charges after verification.
For customer-requested exchanges or change-of-mind requests, the customer may be responsible for shipping charges.
15. How are refunds processed?
Approved refunds are processed after the returned product has been received and inspected.
Refunds for Cash on Delivery orders may be made through an agreed payment method, such as bank transfer or another available payment channel.
Processing time may vary depending on the payment method.
16. Are shipping charges refundable?
Original delivery charges may not be refundable unless the return is caused by an error from Sportsium or an approved product issue.
17. Are your products imported or locally made?
We offer a combination of **imported and Pakistan-made products**.
Product origin may vary from one item to another.
If you need specific information about a product, contact us before ordering.
18. How can I contact Sportsium?
You can contact us through:
Phone & WhatsApp:
+92 330 8750976
Email:
sportsiumsports@gmail.com
Chat Support:
Available 24 hours
19. What information should I provide when contacting support?
For faster assistance regarding an existing order, please provide:
- Your full name
- Order number
- Contact number
- Details of your issue
- Photos or videos where relevant
20. Do you provide customer support 24/7?
Our online chat support is available **24 hours a day**.
Response times may vary depending on the nature of your query and support workload.
Still Need Help?
If your question is not answered above, contact our support team and we will be happy to assist you.
Phone & WhatsApp: +92 330 8750976
Email: sportsiumsports@gmail.com
Sportsium — Sports, Games & More.